English|Optus jargon

TERM	DESCRIPTION
3PC	Third party carrier
3PL	Third party logistics (i.e.. Warehouse)
4CAST	Capital expenditure forecasting system - replaced CAP4
acCEPT	acCEPt is a system which is used to capture information about CRB submissions (programs and projects). It holds all the information and procedures necessary to prepare a business case for capital evaluation - a single, centralised, point of reference.
ADSL	Asymmetric Digital Subscriber Loop
AFS	Allocated Functional Specification  - ALSO - Functional Specification
AIPM	Australian Institute of Project Managers - 1 of the 2 peak bodies for project management in Australia (other is PMI)
Alert	A messages are displayed on the desktop to advise or communicate with the user of a situation that they may need to be aware of. Messages can be displayed as simple text messages, as tickertape at the bottom of the screen or as alerts
Application	A software program or group of programs designed for end users, allowing them to perform specific tasks. Application software includes database programs, word processors, spreadsheets etc. Applications are unable to function without an operating system and system utilities. An application forms part of a System (see definition).
ASM	Application Support & Maintenance Agreement
Baseline	The project baseline is a copy of the schedule which was used as the support for the approved business case. The approved schedule is copied into the baseline schedule which remains frozen until it is reset by any subsequent approval. Resetting the baseline is done when the scope of the project has been changed significantly, for example after an approved change of scope.
BAT	Bundling Assurance Team
BOD	Billing Operations and Delivery Group
BOM	Bill of Materials
BPM	Business Program Manager  - ALSO - Business Process Modelling
BPMN	Business Process Modelling Notation
BPR	Business Process Review
Broadband	Internet access greater than 128 kbps (thus excluding Dial & ISDN)
BRS	Business Requirement Specification.
BRT	Business Readiness Testing
Bundle	A type of package with multiple products grouped together.
Business Case	The Business Case collectively amalgamates all the Corporate needs.
C&MM	Consumer & Multimedia
CA	Computer Associates Pty Ltd - sotware vendor
CAC	Customer Administration Centre.
CAP4	Replaced by 4CAST - previous Capital expenditure forecasting system
CAPEX	Capital expenditure
CARS	HP Change and Request System
CASS	Customer Automated Service System (wireline billing)
CC	Cost Centre  - ALSO - Credit Card
CEP	Capital Efficiency Program - The CEP was implemented to ensure the effective use of capital resources. The process consists of a common disciplined approach to funding program/projects underpinned by a consistent capital governance framework.
CFM	Customer Fault Management
CFU	Customer Facing Unit - Business Unit aligned to a particular customer sector
Change Request	Any documented system change - ALSO - Any event which will result in a change to the scope of a project which impacts time, cost, resourcing or quality of the deliverables. The Project Change Request is to be recorded in IPME including the impact of the Change Request.
CHOWN	Change of Ownership
CLARITY	Optus Timesheeting and Enterprise Project Management system - Formerly owned by NIKU now owned by Computer Associates
CLB	Customer Level Billing
CLI	Calling Line Identification.
CMBS	Customer Management Billing System
CMM	Capability Maturity Model - originally from Carnegie Mellon University- a benchmark assessment of process capability specific to software development with a capability and maturity rating scaled 1 to 5 - NOTE - has been superceded by CMMI  - ALSO - Consumer & Multimedia
CMMI	Capability Maturity Model Integration - an updated version of CMM that can be used for any engineering development including software, hardware and infrastructure and able to be used for non-IT development e.g., building bridges or ships - assessment still scaled 1 to 5.
CMS	SAP financial systems
CND	Calling Number Display
Commitment	A task that is required to be acted on by an internal staff member, in relation to a Customer or Customers account - ALSO - The total amount of a purchase order or purchase order line item
Competencies	Competencies are the capabilities that are required to perform specific roles. Eg., project managers require a set of project management competencies to deliver projects successfully on a repeatable basis.
Complaint	Grievances or dissatisfaction expressed by the customer (existing or prospect) on any service (including products) provided to the customer by Optus.
Consumer	Consumer CFU including most of old Mobile & CMM LOBs
COS	Change of Service
CPE	Customer Premise Equipment. Any equipment, including telephone, modem, etc.
CPEF	Networks (OEN) Capacity Planning Engagement Form
CPG	Customer Payments Group
CPR	Capital Proposal Request in acCEPT used to register a program
CR	Change Request - ALSO - Credit entry in Accounting
CRB	Capital Review Board for CAPEX approval  - ALSO - Credit Review Board
Critical Path	The critical path is the series of tasks or activities that dictates the calculated finish date of a project. (i.e., they have no float or slack)
CRS	Credit Reporting System
CS	Customer Service
CSAG	Customer Service Activation Group
CSAT	Customer Service Activation Team. Responsible for reschedules of installs post Sales.
CSG	Customer Service Guarantee
CSR	Customer Service Representative
Cust Worm	OIE diagnostic tool which analyses a connection.
Customer	Internal or external receiver of any service or products offered by Optus or any Optus Division, Department or Team
D2D	Door to Door Sales
DBRS	Detailed Business Requirements Specification - produced by business (not necessary under the current IT project process - replaced by the Detailed Requirement Specification produced by the Solution Designer)
DC	Data Centre - Ops managed Hardware and Communication Centres
DD	Direct Debit
DIV	Development, Implementation and Validation phase
DR	Disaster Recovery - ALSO - Debit entry in Accounting
DRS	Detailed Requirements Specification - IT deliverable produced by Solution Designer from the user requirements inputs (either BRS, MRS or PCD)
DSL	Digital Subscriber Line - technology enabling high speed data transmission across copper phone lines
DSLAM	Digital Subscriber Loop Access Multiplexer - the equipment in the telephone exchange that provides the DSL service from the exchange to the end user
DSS	Formerly HP Development Support Services - no longer a used term
DTD	Door To Door
DUI	Dialup internet. Narrowband internet product provided by dialup over local loop.
Duration	The elapsed time to complete a project task or activity
E2E	End-to-end
EFT	Electronic process by which direct debit payments are processed.
EHB	Electronic Handbook
EPV	Early Project Visibility Report - An IT report run from IPME which lists significant dates (eg., RFS, CRB dates) for programs including the start date for new projects/programs
Exchange	Return and replacement due to faulty equipment
Existing Customer	A person (or business) who has previous or current relationship with Optus. This customer holds services or products offered by Optus. This also includes disconnected customers i.e.. those customers who no longer have a current product with Optus.
F&D	Feasibility and Definition phase
Float or Slack	The difference between the time available for performing a project task and the time required to complete it. If the total float for a task equals zero, then that task is on the critical path.
FNN	Full National Number - normally a customer's phone number
FS	Financial Services
FST	Field Service Technician
FTE	Full Time Equivalent
GANTT	A time-phased graphic display of activity durations with the activity durations shown as horizontal bars
GM	General Manager
GMIT	GM for IT Division
GPM	Group Program Manager
HP	Hewlett Packard - hardware and IT services vendor
HSD	High Speed Data - generally refers to broadband internet
IA	Impact Analysis
IC	Interface Contract - details of system interfaces
ICT	Information and Communication Technology
ID	Identifier  - ALSO - Identification
IDS	Infrastructure Design Services - Part of IT Infrastructure and Operations
IDTV	Interactive Digital Television
IFMS	Integrated Fault Management System
II	Initial Investigation phase
Inbound Services	Previously known as "Free Phone". Inbound services are the provision of 1800/1300 ten digit numbers to Businesses, in order that their customers can call from anywhere within Australia or overseas at no or local call cost.
In-FORM	Support roles and responsibilities documentation
InfoSec	The Optus Information Security Group
IP	Internet Protocol  - ALSO - Intellectual Property (knowledge)
IPG	Infrastructure Platform Group - Part of IT Infrastructure and Operations Division
IPME	Integrated Project Management Environment - project information and reporting database
IPMEDOCS	Project document server
Isolation Test	Fault diagnosis tool where customer is required to unplug all equipment and serially reboot in order to isolate problems.
ISP	Internet Service Provider - Optus is an ISP as well as a Telco
Issue	Any threat to a project which has eventuated and therefore needs to be resolved. Issues must be recorded in the IPME Risk log including the impact of the issue
IT	Information Technology
IT Morph	IT Organisational Restructure in Q3 2004
IT PgM	The IT Program Manager
IT PM	The IT Project Manager
IT PMP	The IT Project Management Plan
ITD	Former IT Development Team - restructured out of existence after IT Morph
ITIL	IT Infrastructure Library - Methodology for IT Service Management
ITS	Former IT Services Team - restructured out of existence after IT Morph
ITV	Interactive television.
IVR	Interactive Voice Response.
IVS	Independent Verification Services - IT Testing Team.
LAN	Local Area Network
LAR	Local access resale. Telephony product provided by Optus' resale of Telstra copper local loop.
LAT	Local Area Telephony - services provided over OPTUS cable network
LBX	LockBox
LD	Long distance telephone service. May be provided via local loop or HFC networks.
LNP	Local Number Portability..
LOB	Line of Business
MAD	Magic and Aladdin (OTV and LAT customer notes/contact)
MAD	Magic and Aladdin (OTV and LAT customer notes/contact)
MAS	Managed Applicattion Support
MDT	Mobile Data Terminal (used for iTV)
MDU	Multiple dwelling unit
Merlin	LAR/LD/Mobile customer notes/contact
Milestone	An event of particular importance, i.e., a point in time representing a key or important event in the life of a project.
Mobile	Formerly Mobile LOB - now part of the Consumer CFU
MRS	Marketing Requirement Specification - marketing requirements document
NAC	National Activation Centre
Narrowband	Dial up Internet Access (see OptusNet Dial)
NASA	National Assurance & Sales Admin. Responsible for order entry support to Door-to-Door and outsourced Telemarketing partners.
NIA	Networks (OEN) Impact Analysis
NNX	National Number Exchange
NPR	Networks Project Request - request for Networks involvement on a project
NRC	Non recurring charges
NSR	Neighbourhood Sales Representative
OARS	IBM Optus Action request System
OAT	Operations Acceptance Testing - carried out by Ops for any new hardware implementations
OB	Optus Business LOB
OBNMC	Optus Business Network Management Centre
OC	Operation Closure phase
OCM	Optus Centre Melbourne
OCS	Optus Centre Sydney
Off-net	Off network. Products/services provisioned via local loop
OIE	Optus Internet Engineering
On-net	On network - Products/services provisioned via Optus' HFC network.
OPEX	Operations expenditure
OPM	Operations Project Managers - HP DSS staff who facilitate the implementation into production and the PRA process
OptusNet Cable	HSD Broadband Internet over the Optus HFC network
OptusNet Dial	Optus Dial up Internet access (speed 56kbps)
OSA	Operations Support Agreement
OSM	Operations Support Manual
OTM	Outbound Telemarketing
OTP	Outbound Telemarketing Partners
OTV	Optus (pay) television. Provided via Optus' HFC network.
PABX	Private Address Branch Exchange - corporate voice switch
Package	Package is either one or many products marketed to the Prospect as an offering. Each package is unique, for example Choices 1-5 or OTV.
PA	Process Area  - ALSO - Personal Assistant
PAD	Networks (OEN) Project Approval Document
Pay TV	Analogue Pay TV service
PC	Personal Computer
PCB	Project Control Book - Also known as Project Folder - hard-copy and soft-copy document folder/repository for storing all project documentation. Hard-copy folders should contain originals or copies of all signed-off hard-copy documents (eg. contracts) while the soft-copy repository should contain all in-flight documents, communications and any soft-copy sign-offs.
PCD	Product Concept Document - requirements input for new / changed products
PDD	Networks (OEN) Project Design Document
PDR	Performance Development Review - 6 monthly performance review with manager
Permission	The way access to information is managed is via a permission structure i.e.., individuals are assigned to roles or groups and these roles or groups are allowed either No Access, read Only Access, Read and Write Access, or Read, Write and Delete Access, to certain folders or areas of systems as determined but the system administrator.
PERT CHART	A flowchart that shows all tasks and task dependencies of a project with tasks represented by boxes and task dependencies represented by lines connecting the boxes
PIN	Personal Identification Number. Currently used as customer identifier for offnet telephony screen pop to CSRs via IVR.
PIR	Post Implementation Review - report to be completed about 1 month after RFS outlining the lessons and learnings from the project
PMBOK	Project Management Body of Knowledge - PMI based guidelines for organising / managing projects
PMG	Porting Management Group
PMI	Project Management Institute - 1 of the 2 peak bodies for project management in Australia (other is AIPM)
PMO	Project Management Office
PO	Purchase Order
POD	Proof of delivery
PON	Purchase Order Number
Portability Check	A system check performed to determine if the telephone number can be ported for the requested carrier at that particular address.
PRA	The Production Readiness Acceptance process
PRAM	The Production Readiness Acceptance Meeting
PRINCE2	PRINCE (PRojects IN Controlled Environments) is a structured method for effective project management. It is a de facto standard used extensively by the UK Government and is widely recognised and used in the private sector, both in the UK and internationally. PRINCE, the method, is in the public domain, offering non-proprietorial best-practice guidance on project management. PRINCE is, however, a registered trademark of OGC.
PRINCE2	PRINCE2 is a process-based approach for project management providing an easily tailored, and scaleable method for the management of all types of projects. Each process is defined with its key inputs and outputs together with the specific objectives to be achieved and activities to be carried out.
Product	A single component of a package, which is the instance sold to the customer , eg. LAT, OTV, OptusNet Cable.
Product Feature	Element of a product that is unable to exist as a product on its own due to certain constraints.
Program	A program of work designed to meet a specified business outcome - it should have been approved to proceed based on a business case. Programs are designed to deliver specific business initiatives (or groups of related initiatives).
Project	A project is a specific parcel of work designed to contribute toward the delivery of a program. There may be more than one project within a program. Projects do not have a business case in their own right, it is the program to which they belong that has a business case.
Project Folder	See PCB
Prospect	A person (or business) who does not hold a given product or service with Optus, but may in the future.
PSTN	Public Switched Telephone Network
PT	Performance Testing
QA	Quality Assurance
QC	Quality Control
RACI	Responsible, Approver, Communicated, Informed - relates to processes in IT Optus
RaRf	Roles and Responsibilities Form - now superseded by in-FORM
RC	Recurring charges
Referral	A commitment that is passed to another individual/user for action
Return	Goods are returned to Optus without a replacement due to unserviceability or customer dissatisfaction
RFI	Request for information
RFQ	Request for quotation
RFS	Ready for Service
RFT	Request for tender
Risk	Any threat to the delivery of a project which may eventuate and therefore needs to be mitigated. Risks should be recorded in the IPME Risk log including the consequence of the risk eventuating.
ROC	Revenue Optimisation Centre. Sales function managing corridor between Sales and installation. Divisions are CSAT, ACT and NASA
RTM	Requirements Traceability Matrix - maps BRS to Solution Design / AFS
RTS	Return to Sender
SAP	Financial software package (GL, Capital etc)
SAS	System Analyst Support role
SCHEDULE	A timetable for performing activities, utilising resources, or allocating facilities, which serves as a focal point for the management of the activities for a project. It may be represented in a number of forms including milestones, deliverables, activities, Gantt and PERT charts.
SD	Solution Design  - ALSO - Solution Designer role
SEI	Software Engineering Institute - Based in Carnegie Mellon University, Pittsburgh, USA, authors of the CMM and CMMI assessment processes
Sentinel	LAR order management
Service	Specific instance of a product that belongs to a particular customer. Each service has a unique identifier eg. A service number, set-top box number
Service Features	Elements of service that is unable to exist as a service on its own due to certain constraints. For example, voicemail, call divert etc
Serviceability Check	System check to determine if a customer's address is serviceable for the requested product. I.e., serviceable via HFC.
SIT	Solution/System and Integration Testing
Skills Group	Group performing the implementation of the solution including Desktop, Server, OS, Database or vendors
SLA	Service Level Agreement
Slack	The difference between the time available for performing a project task and the time required to complete it. If the total float for a task equals zero, then that task is on the critical path.
SLR	Service Level Requirements
SME	Small to Medium Enterprise CFU  - ALSO - Subject Matter Expert
SOE	Standard Operating Environment - lists all approved software etc
SOHO	Small Office / Home Office - 10 lines or less (as used in this doc)
SOW	Statement of Work
SPACE CAM	Credit checking system for new product credit check. Not proprietary to Optus.
SPI	Software Process Improvement
Sponsor	The sponsor of the program is the person who guarantees funding.
SPSG	Service Provider Support Group
SRB	Solution Review Board
SRE	Services and Resources Estimate - SOW from HP
SRO	Special Request Order
SS	Service Status
SSP	Sales Supply Partners
SSR	Service Sensitive Rate Plan
STB	Set Top Box
SuRf	Support Reference Form - now superseded by in-FORM
System	An integrated composite that consists of one or more of the processes, hardware, software, facilities and people, that provides a capability to satisfy a stated need or objective
TA	Team Assistant  - ALSO - Test Analyst
Taxonomy	A classification structure for content or other information according to a pre-determined system, e.g., the folder structure as used in Document Management
TCO	Total Cost of Ownership - sum of Purchase Cost plus Implementation Cost plus Maintenance Cost plus Licencing Costs for the usefule life of the asset or for any other specificed period.
Temporary Credit	A temporary credit may be allocated to a Customer account which is in dispute. This can then be removed if dispute is resolved.
TL	Team Leader  - ALSO - Test Lead
TM	Test Manager
TOM	Test Objectives Matrix
TPA	Third Party Authority a person (who is not the customer/account holder) who has been given authority to act on behalf of an existing customer.
TPM	IPG Technical Project Manager
TSR	Telesales Representative or Test Summary Report
UAT	User Acceptance Testing
UID	User Interface Design document
USB	Universal Serial Bus - 12Mbps serial connection between devices
VAS	Value added services
Verbal Churn	Verbal authorisation given by customer, and recorded by Optus, for churn from Telstra to Optus.
Verbal Porting	Verbal authorisation given by customer, and recorded by Optus, for local number churn from Telstra to Optus. I.e., not necessarily the same phone number being churned, and product may be LAR, LAT or LD.
VoD	Video on Demand
VoIP	Voice over Internet Protocol
VPN	Virtual Private Network - network over a public infrastructure
WAC	Wireline Activation Centre
WBS	Work Breakdown Structure - financial breakdown for program costs
Wholesale & Satellite	Optus Wholesale & Satellite CFU
WIP	Work in Progress
WOC	Waver of Competition form - form to be completed and forwarded to Procurement to approve if a specific vendor must be employed to perform a specific role on a project
Work	The effort spent on completing a project activity or task, usually calculated in man-hours or man-days.